Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at orders@naughtytops.com. Returns sent without prior authorization will not be accepted.

International returns

For orders delivered outside the United States, the customer is responsible for arranging and paying all return shipping, tracking, insurance, customs, brokerage, duties, taxes, and other return-related charges. We do not provide prepaid international return labels. International returns must be sent with all charges prepaid. Collect-on-delivery returns and returns that create charges for Naughty Tops may be refused.

Use a trackable shipping service and keep your receipt. The customer remains responsible for the return until it is delivered to and received by Naughty Tops. Original international shipping charges, import duties, taxes, brokerage charges, and return shipping costs are not refundable unless required by applicable law or the return is caused by our error, such as an incorrect or defective item.

If an international package is refused, unclaimed, undeliverable because of an incorrect address, or returned because required import charges were not paid, any refund that is legally due may be reduced by the original shipping cost, return shipping cost, carrier fees, customs charges, duties, taxes, and brokerage costs actually incurred by Naughty Tops.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect. Include your order number and clear photos of the product and packaging so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including custom or personalized products, gift cards, and items that have been used, altered, or damaged after delivery. Sale items are final sale unless applicable law requires otherwise. Contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the item you have after the return is authorized and place a separate order for the replacement.

Mandatory consumer rights

Nothing in this policy limits or excludes rights that cannot lawfully be limited or excluded under the consumer laws that apply to your purchase. Where applicable law requires a different remedy or requires us to bear a cost, that law controls.

Refunds

We will notify you after we receive and inspect your return. If approved, the eligible refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since we approved your refund, contact us at orders@naughtytops.com.